IdentaFone Multi Line Caller ID Software
IdentaFone Multi Line instantly identifies callers and tracks phone activity for businesses and home offices using analog phone lines or compatible VoIP services.
IdentaFone monitors all incoming and outgoing calls, allowing you to analyze daily call activity including calls per hour, missed calls, periods when all lines are busy and more. See who called after hours so you can follow up the next morning and save the sale.
- Take customer care to the next level with friendlier, faster and more personal service.
- Instantly know who's calling with screen pops and notifications.
- Optional Microsoft Outlook contact screen pops.
- Detailed call history logs and statistics.
- Monitor up to 56 phone lines by chaining Whozz Calling? units.
IdentaFone software works with analog Caller ID hardware from CallerID.Com including Whozz Calling? units, or their Vertex boxes for VoIP subscribers.
The network feature allows all IdentaFone users on the LAN to share a single Whozz Calling? hardware unit.
Screen Options to Match Your Needs
- Instant screen pops when the telephone rings.
- Integrates with Microsoft Outlook contacts for screen pops and lookups, or use the built-in phonebook.
- Option to pop Time Matters client detail records.
- Line status screen shows all active lines with timers when using Whozz Calling? Deluxe units.
- Display the caller list, a line status screen, stackable popups or a large LCD-style screen that can be seen across the room.
- Monitor phones for outbound calls when using Whozz Calling? Deluxe units. Note¹
- Pop up a memo pad during a call and save the information to the phonebook notes field.
Reports, Logs and Statistics
- Detailed reporting includes caller history by date range, name and telephone number.
- Reports can be filtered by In, Out or all calls.
- Daily Call Summary gives a breakdown of the number of calls per day and per hour over any date range. This is a useful tool for staff scheduling and measuring advertising response.
- Line Usage Summary shows peak call periods broken down by telephone line.
- All Lines Busy Report shows how often all lines were tied up and how long those periods lasted.
- Abandoned Call Report shows calls shorter than a duration selected by the user.
- List all calls for any date range.
- List calls associated with a name for any date range.
- List calls associated with a telephone number for any date range.
- List calls sorted by line number for any date range.
- Caller logs can be exported to CSV format for use with other software such as Excel.
Additional Features
- Send CID notifications to any email address.
- Send CID notifications by SMS using a Twilio account.
- Optional speech engine announces the caller's name, so there is no need to be at the computer.
- Associate a wave file with a telephone number for audible alerts.
- Speed Dialer supports outbound dialing for 36 favorite numbers using an installed modem.
- Phonebook can import and export data from software that supports CSV files.
- Print phonebook entries.
- Detailed Help and setup tips.
- Runs minimized in the Windows system tray.
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